Secure Zones - Second signup with same email
Updated description: If an email address already exists in the CRM, it won't be possible to complete a secure zone signup form. We'll need to add some logic to handle this better. It might be necessary to add some identity verification- but this should be discussed in the task planning stage.
We get the error "GraphQL Error: Password Invalid email or password" on submission.
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Comments8
Feb 20, 2020
Fixed here -> https://siteglide.support/en/articles/3729639-bug-fix-secure-zones-blocked-signup
Feb 13, 2020
Matt Jones
Jan 20, 2020
I think this needs a more permanent fix- we have one already set in clickup to planned- shall I switch to planned here?
https://app.intercom.io/a/apps/hl2eil2s/inbox/inbox/3589352/conversations/24971550484
Gabrielle is coming across the same issue here I believe: https://app.intercom.io/a/apps/hl2eil2s/inbox/inbox/3589352/conversations/24971550484
Dean Vizer
Jan 15, 2020
Martin Sanderson Can you try with a fresh email address, that error indicates that the email is already in the CRM and that so it thinks you are trying to set a new password
Martin Sanderson
Jan 15, 2020
Dean Vizer: ah, yes so that worked thanks. Want me to switch this task to focus on putting a proper error message in there for that?
Dean Vizer
Jan 15, 2020
Martin Sanderson: The error message can be overwritten using the standard method for forms - https://siteglide.support/en/articles/3524891-custom-javascript-validation-for-forms
Matt Jones
Jan 20, 2020
I've also come across this issue, I believe it's a bug and should be fixed as standard- instead of using custom error messaging. There should be some logic handling it when someone already in CRM submits a form.
Martin Sanderson
Jan 15, 2020
https://martin-test-site.prod01.london.platform-os.com/sign-up
Example page above, but it's the same on all sites.