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Support Tickets - Improvement ideas

Feature
  • Image upload so you can more easily show the issue you're experiencing
  • A 'ticket type' field, so you can filter tickets by either 'Account', 'Technical', etc.
  • Further control of notifications (notify on data update, set other people up to receive notifications)
Posted by Matt Walter ·
Status: Closed5 comments

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Comments5

  • Matt Jones

    •

    Nov 22, 2023

    Would be useful to be able to give other Siteglide users access to view our ticket. E.g. others in same agency or someone we're collaborating with?

  • Liz Gibbs

    •

    Mar 4, 2022

    Plus priority/urgency

  • Bruce Dunnan

    •

    Feb 28, 2022

    How about a dropdown list under Site ID so I (don't have to go look for the ID and) can just select the site name from a list of my current sites.

    • Matt Walter

      Team•

      Apr 7, 2022

      Bruce Dunnan: Sites can now be chosen from a dropdown rather than having to go find the Site ID :)

    • Bruce Dunnan

      •

      Apr 7, 2022

      Matt Walter: Who's the man? Matt's the man!